Why Apple is Keeping the iPhone Locked
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Recently, Apple have started to lock the iPhones of people who have either unlocked their devices without first buying a proper contract with AT&T, or even more interesting, those who have installed custom programs and hacks to extend the iPhones capabilities. Despite the public pleading Apple to open up the iPhone and release a real SDK (as opposed to the current web SDK that allows developers to deliver their apps through iPhone’s inbuilt Safari web browser) to help developers make applications for the iPhone, Apple is still firmly resisting. The reasons they have given feel inadequate—will it really compromise the security of the device? Surely Apple has everything to gain from opening up the iPhone and allowing thousands of developers to make their own apps for it?
I think there is a deeper and a more ideological reason behind Apple’s decision. The reason Apple is keeping strict control over their device is because they wish to ensure it does its core functions well. Let me explain. As digital devices get smaller, such as laptops and mobile phones, we’re seeing more and more computing power in smaller and smaller devices. We now have Blackberries capable of surfing the net, writing emails, making Excel spreadsheets, putting together presentations, taking pictures etc. etc.—these new ’smartphones’ have so many features I don’t even know what they all are. There is a tendency to think that in the future, we’ll all have powerful computers in our pockets that can do everything we want. I believe this is a misconception.
The way I see it, when we call these devices mini-computers, we tend overestimate their functions. The current understanding of the word computer is a ‘personal computer’—something sitting on your desk that you can use to do your office work, play games, browse the Web and communicate. A lot of these functions are now present in the current line of smartphones—but this insn’t really true. The function may be there on paper, but how useful is it really? Do you really want to crunch numbers in an Excel spreadsheet on your Blackberry? Do you really want to write an essay on your iPhone? Can you really do your office work on these things? The answer of course is no—you cannot, it just isn’t suitable for everything. For typing out large documents, for processing a lot of data (when more screen real estate is required), for design work, for play, for watching movies and for many other functions, the tiny keyboard and screen of the smartphone is far from ideal. The smartphone is a device that can do some things well. When it tries to do everything, it just doesn’t get it all right.
Apple understands this very well. Adding features will only result in feature bloat. When you do add features, you have to ensure they are meaningful and can actually do their thing to the fullest. If you look at the iPhone, Apple really only have three features, which they explicitly described: 1. a phone, 2. an iPod and 3. an Internet communicator. The phone is obvious, you want to make calls on this thing, and it does it well enough. The iPod is obvious as well—music on the go works, and Apple have perfected the portable music player with their line of iPods. The final feature isn’t really going to work to its fullest, but Apple have made sure it’s the best of its breed—email and Web browsing. Again, Apple didn’t include anything else like iChat, they just included email and Web browsing, and they made sure those features were polished enough to work. The iPhone is thus not a computer in your pocket—the iPhone is three devices in one, and not a feature more.
What this means is that the iPhone is a way for you to make phone calls, listen to music on the go and even surf the Web and check your email. It isn’t really meant to be a lot more than that—and it certainly isn’t meant to replace your computer. In the future, we won’t have one single device in our pockets that will do everything you want, we’ll have several focused devices that do their chosen functions to the fullest. The small screen and keyboard mean that devices like phones cannot be used to do any real work, or to fully enjoy games and movies—but that’s OK, we have personal computers for that. By doing one or two things right, the function is fully satisfied and the user is happy. By trying to do everything, the device becomes a feature bloat and complicated to use. Its function loses focus—you no longer start to think of it as just a “phone” for example, but a mini computer, without clear boundaries or uses.
Apple wish to retain focus. They want their users to be satisfied, and they want their phone to be as easy to use as possible. All this means they must cut down on features and only focus on the things the device can do best. I may be wrong about this, but I understand this as Apple’s ideology, and the reason why they are currently keeping their device under lock. They explicitly don’t wish for people to add many new functions to their phone for fear of feature bloat, loss of a focused perception of its functions, needless complication if too many new things are added—and maybe even because they want to add more apps to the iPhone in the future, and so would like to do it themselves in a controlled product update (rather than a free app people can grab online). It’s not 100% clear whether they are right, but I personally think this strategy is sound and believe Apple are doing the right thing because of the reasons I’ve outlined.
Comment by Myles de Bastion — Oct 5, 2007 @ 11:35 am
Give the consumer the option to decide for themselves is all I have to say on the matter ;)
Comment by Dmitry Fadeev — Oct 5, 2007 @ 1:03 pm
I think that’s the point. The consumer shouldn’t decide. Apple must keep control over the way their device is perceived in the general public. If the public modifies and shapes it to their own needs, the core functions will be extended way out of Apple’s control, and the perception of the device will change in the public. People will start buying it for those other functions, over which Apple will have no quality control over. Keeping it under lock is a way of keeping their device simple and on focus—even if it leads to a few frustrated developers.
Comment by Dave Hawkins — Oct 7, 2007 @ 4:42 pm
One of the things I love about my iPod Mini (which I should say is the only Apple product I own) is that it looks slick and only plays mp3s - and a lot more conveniently than most people’s phones. Its user inferface has five buttons and a scrolly touchy thing is perfect for browsing tunes but could never be built into a device that also had to deal with phonecalls or email.
I love my little Canon Ixus 30 that only takes pictures, my Yamaha AN1x synthesizer keyboard that plays one sound at a time - I love them for much the same reasons: a simple interface designed to do one thing nicely.
Big, powerful, versatile devices have their place, just like the computer I am writing on now, but they rarely achieve the charm or elegance of the simple things for individual tasks. I’m sure Apple want people to love their iPhones as much as they love their iPods, and so I think they are sensible to keep them locked up. On the other hand, an Apple PDA designed to be as fat and powerful as possible would be nice too..
Comment by Dmitry Fadeev — Oct 7, 2007 @ 4:50 pm
I agree absolutely Dave. Keeping things simple and doing the core function well is actually better in my opinion than something that does a lot more, because as you add features, it makes the device/software more complicated to use, and complicated things are less efficient and less enjoyable. The company that made a set of very popular productivity tools (Basecamp), 37Signals, actually use limited features as a selling point. They say they have less features, making their product easy to get into and use—letting you focus on doing your stuff and not trying to master the tool. I think it’s a sound design philosophy.
If Apple unlocks the phone, people could make some great stuff, and the phone will quickly turn into powerful PDA. Apple doesn’t think its ready for a PDA—for whatever reasons. Apple has thought about doing a PDA before (they’ve had a product called the Newton—now discontinued) and I think they’re just waiting for the right time and technology. In-fact I think it is a certainty that they will make a PDA, it’s just a question of when. The iPhone is a great phone (and an iPod), but it’s not ready to become a fully fledged PDA quite yet :)